11.23.09
Avert Your Eyes
At what point is stuff on the net (public domain) none of our business? When should we avert our eyes and not read a little more? What is the threshold from curious to stalking?
Recently, I met an interesting fellow at an alumni-networking event. After an engaging conversation of shared interests, we exchanged email addresses. Later, I wanted to suggest an appropriate meeting place but could not recall where he had said that he lived, so I turned to the Internet to do a quick address search.
In about 10 minutes of searching, I did not find his address, but I learned more than I expected. I found his age, his faith, his cousin’s family tree, and his wife’s blog.
Intrigued by my new friend’s wife’s blog, I read on. It turns out, the stories (blog posts) were every bit as interesting and engaging as his conversation had been. However, immediately following this confirmation, I felt unsettled. Just how would I let on what I knew and how I knew it? Had I usurped his privilege of introducing me to his wife’s blog? Had I devalued the connection by barging in myself? Is this part and parcel of 21st century networking that I am not yet used to?
My experience was confirmed in Wired Magazine’s headline article this month, Vanish: “…ordinary people – really can gather an incredible dossier of facts about you.” It is because of the combination of powerful search engines and extensive amounts of publicly available information. It behooves us be aware of what information is defining us and to be thoughtful about what is defining others.
In old cultures where privacy was hard to come by, people learned to avert their eyes to allow for privacy and were admonished to mind their own business. In addition, we were encouraged to live an honorable life because of public scrutiny. Those old (long view) rules are evolving to deal with the connectivity and information richness of our lives today, yet still apply:
- Live your life impeccably. Doing so, will mean never having to be ashamed, embarrassed, or held accountable for wrongdoing.
- Out of respect and kindness, engage the positive and disregard the negative.
Embracing the new:
- Take what you learn on the Internet with a grain of salt.
- Be judicious in how you apply Internet “knowledge.”
- Follow your instincts, yet pay attention to the evolution – norms are changing.
Bloggers expect that others will be informed, transformed, and educated through connection to our blogs. Participating constructively is welcome and my new friend was fine with it.
Are you living life impeccably and engaging the positive?
10.28.09
Hyperventilating Fear
The latest cover of Wired (17.11) magazine shouts FEAR in bold letters (cover article is about vaccination fear) and a popular writer (Rabbi Kushner) just published his latest book, Conquering Fear, and even my favorite blogger (Seth Godin) is blogging about fear. Seth reminds us that news inherently amplifies the emotional, flaming fear. Seth also reminds us that we live in a choice rich world causing us to fear our own decision-making. Purveyors of fear then are all around us, yet we must master our fears to live healthy satisfying lives.
When I was out running the morning that the news reported that the body of Somer Thompson had been found in a nearby garbage dump (7-year-old Florida girl that was abducted and murdered), my mind wandered to those tidbits. During that moment, I was suddenly seized with fear from an old, yet vivid memory of a stranger asking me if I wanted a ride in his car when I was about 10-years-old.
I remember being very frightened at the time, yet knowing that I needed to show calm. That stranger had tricked me into talking to him by playing to my insecurity of being a tomboy – he asked, “are you a boy or a girl?” I was indignant to the question and immediately asserted that I was a girl, quickly realizing that it was an unsafe conversation. When he asked if I wanted to ride in his car, I told him that my mother was waiting for me because we were making cookies (yet it was only myself making cookies since my mother was at work). Following my attempt at a polite excuse, I leapt onto my bike, clutching the small bag containing the vanilla extract that I had purchased, and escaped as fast as I could the back route to home.
I’ll never know if the situation was actually benign, but I was afraid then, and the memory drove a surge of adrenaline as I ran for exercise last week. My pace and breathing quickening and the fear I felt was as real as if I had been ten again. The fear passed quickly and I was again relieved that I was safe. Mostly, I was surprised at the intensity at which it momentarily enveloped me. As Rabbi Kushner notes in his book, “there is nothing that reaches us more deeply into our souls than the experience of facing danger and being spared.” Yet we must be outraged deeply in our souls too by the unfairness and tragedy of those like Somer and her family, who were not spared.
When Robin Roberts of Good Morning America was interviewing the mother of Somer Thompson, who, like my mother was at work at the time of the incident, said to her, “You cannot blame yourself,” I deeply concurred. She must not blame herself rather she must blame the perpetrator. With the randomness of terror like this, Somer and her family are simply tragic victims who deserve our compassion; it could have been any of us. My long view advice:
- We must stay calm in the face of adversity.
- We must not isolate ourselves and/or change our behavior because of intimidation.
- We should be alert but not frightened, vigilant but not paranoid (Kushner, p.39)
- We must act decisively when faced with daunting complexity based upon the information that we have.
- We must accept the knowledge that we must make choices and not second-guess our decisions based upon the information that we had in the moment.
Being the anxious perfectionist that I am, taking this advice is hard even for me, but I desire to live in a world where I am not afraid. Do you?
09.15.09
Full Circle
It has been one month since my mother’s unexpected death left my father alone, full-circle, back to his humble beginning.
My father was born late in the life of his parents. His siblings had graduated or neared graduation from high school at the time of his birth, so he spent much of his youth alone with his horse and rifle. He kept busy with a mare purchased for him as a yearling and a rifle his father had given him to hunt. Always ambitious, at a tender age he began bounty-hunting magpies for the local fish and game department, which kept him in ammunition and taught him the skills of the earth. As he matured, he worked as a ranch-hand and then set off to college to study engineering. He met my mother when he was attending undergraduate school. Although their pairing was unusual, she was refined and he was cowboy-rough, they worked. He matched her brilliance with intensity and passion and she guided him where he was unfamiliar. They both excelled professionally building a life together that included the best of both of their respective worlds. They retired to a ranch in the mountains of my father’s youth with several horses and a collection of rifles appropriate for land he inhabits. With her death, he returns to where he started, alone with his horse(s) and rifle(s) in his native rural home.
Today, I share this blog post with my Dad giving him an opportunity to share the Eulogy that he gave memorializing my mother on what would have been her 68th birthday. Although the sorrow and grief are still fresh, with this post, I wish to put the wind back under his wings with some long view advice:
- Find joy – rekindle the joy of your youth when you found happiness alone with your horse and rifle.
- Stay engaged – constantly move forward and approach life with the passion, energy, and vigor that have always been your trademark.
- Reduce entropy in the world – continue to commit to leaving things better than you found them just as you have always done and taught me to do. Repair the fences, clean the corrals,….
- View the cup as half-full – stay positive and eschew negativity.
- Learn new things – rock your new satellite internet connection and iMac! Perhaps learn to blog?….
- Nurture your friends and community – remember that your four-legged friends count on you and your two-legged friends care.
In memory of Evelyn
“We are gathered here today to pay our last respects to Janet Evelyn and commit her remains to the earth in her wonderful native home. From my simple perspective, Evelyn was relatively young and her passing was totally unanticipated; however, Evelyn and I believe that it is the Lord who decides the time for us to leave this earth and we believed his will shall be done.
Evelyn and I chose to be life’s partners over 50 years ago. Our love for one another was boundless and unending and our primary desire was to be alone together. Our life’s journey together generally involved good times with a few not so good times that we shared equally; however, it was her gentle and steady hand that guided our loving partnership through all of the years and all of life’s issues. Those that knew us recognized that our lives were totally entwined and one should anticipate encountering the two of us, not one or the other. Our uncompromising desire to be together and holding hands on a walk or attending business or social gatherings was, unfortunately, a point of contention for some but as such gave us strength and knowledge that our commitment to one another was many levels above all of our critics and reinforced our desire to be alone where we felt most comfortable. I would argue that our Life’s Journey together was outstanding even if, in my opinion, it was far, far too short.
I feel compelled to briefly tell you that this poor old country boy was born in the living quarters of a rural northwest railroad depot and was a struggling university student at the time that I met Evelyn. I immediately became totally infatuated with this young, intelligent, and accomplished city girl (city girl are my words). She, unlike this country boy, had never ridden horses, never fished mountain streams for trout, never hiked the mountain back country, never hunted deer and elk, or any of the acknowledged rural northwestern traits that boys and, yes, girls from this region were generally familiar. However, this bright, accomplished, and well-read city girl was willing to accept this poor old country boy and all of his failings. I would like to think perhaps to some extent because of my commitment and adoration for her. But, for whatever reason she willingly took my hand and I felt that she joined me just as it is stated in the old Testament Book of Ruth – your people will be my people and thy God my God. She readily accompanied me in all of these foreign endeavors previously unknown to her and she walked by my side and advised me in every aspect, every phase and every issue of our life. I recall the absolute amazement and initial disbelief as well as perhaps horror of her parents when she shot her first deer.
I cannot begin to tell you what this beautiful incredible woman meant to me both as my life’s partner and special confidant.
Allow me to offer a closing prayer before I place her remains into the earth. ’Dear God Thank You for the gift of her life, for her sweet companionship, and for the cherished memories that endure. God please comfort us as we mourn and grant us strength to see beyond our sorrow and sustain us in our grief. Amen.’”
Dad, remember that the vows, “until death do us part” remind us of the fidelity needed for two lives lived together, but also remind us to move forward when death separates. So, rebuild, rekindle the joy of your youth when you were alone with your horse and rifle, and move forward into new frontiers creating a future that honors not only your own life, but hers. She will not be forgotten.
08.09.09
Extreme Sportsmanship
This past week, I was involved in a youth sports competition that fielded both domestic and international teams: soccer, swimming, tennis, table tennis, dance, and much more. Although my family lives in an outlying area to the main venue, we were eligible to host five (5) teenage boys for the week long games.

I drove our SUV 840 miles and averaged 100 miles/gallon/person (50 gallons of gas with 6 of us in the car) for my two soccer players and three tennis players. Altogether, we collected one injury (already healing), one gold medal, and many, many smiles! It was a total blast!
It was an amazing and inspiring experience because the long view tenets: build reciprocity assets (goodwill) and create consistent positivity were incorporated everywhere. The games emphasized sportsmanship, camaraderie, and kindness – everyone was encouraged to do more than what was expected.
There were so many examples….
- Every day driving the SUV in the “big city” was an adventure – wrong turns, missed turns, and intersection errors. The boys cut me a great deal of slack and were always kind. (We were never late or in danger. ☺)
- Daily breakfasts were greatly appreciated, as were cookies and milk each evening. One of the things that struck me was that there was not a single complaint. No whining, no negativity, just expressed gratefulness for all that I was doing. There was a constant refrain of “thank you.”
- The injured boy played only five (5) minutes of his first soccer match against Mexico and did not net any goals during the tournament due to his injury, yet his teammates rallied around him. They carried his things, waited for him as he made his way on crutches with his knee immobilized, and ensured that he stayed integrated at the parties/festivities. Reciprocally, even though he could not play he stayed involved and cheered heartily for his team.
Can it get any better than that? Amazingly, yes!
- At the gold medal match in tennis, my guest’s opponent arrived unprepared – he had not eaten lunch. After the match had started, at one of the breaks, the opponent shared that he was hungry. My guest immediately asked his own coach if any of their team’s turkey sandwiches were left. Finding none available, he dug around his tennis bag for a nutrition bar that the opponent accepted. The linesman went to the clubhouse for some fruit and everyone waited for the boy to ingest some calories before the game restarted. In my book, that was extreme sportsmanship. My other guest tennis players informed me that although they knew their friend wanted to win, he wanted more to play a good match.
Can you encourage extreme positivity in your environment?
07.29.09
On Triiibes
A few years ago, I found Purple Cow by Seth Godin when I was browsing the local bookstore. Purple Cow started me on a journey of reading other Seth books and then becoming a daily reader of Seth’s blog, I was immediately addicted to Seth’s daily pithy, yet succinct observations, advice, insights, and admonitions. His blog posts start my day.
In July of 2008, Seth invited his blog readers (me) to buy Tribes (a terrific leadership book by Seth) and to join an online tribe called Triiibes. I joined! Today is the anniversary of Triiibes and we are celebrating it with an interconnected blog ring.
The community of similar-minded professionals that emerged in Triiibes, with whom I converse, learn, and occasionally teach, is amazing. What I love most is that Triiibes is interactive and asynchronous – I can participate day or night and spend as little or as much time as I have available. Simply perfect! I have made many enriching friendships.
Most importantly, over this past year as I participated in Triiibes, I achieved a new perspective, gained confidence, and realized that I was in a cul-de-sac. Although I had achieved significant professional success over many years, I finally realized that I had already achieved my personal goals where I was and that my efforts were no longer leading to important gains – it was time to do something different and/or set out on a new adventure. So…
I initiated a rebuild of my personal long view:
- I resigned from my full-time professional position and am now achieving proficiency (mastery?) in the non-technical art of nurture.
- I am nurturing myself, my family, and my community through care-taking, volunteering, and just helping where I can. By doing this, I have met many interesting and amazing people that I would not have had time for previously.
- I created this blog to share – here I coalesce my long view insights and publish them.
- I am defining my next adventure. I have steadfast confidence that an opportunity to nurture technical innovation will emerge from this investment in nurturing. ☺
Happy Anniversary Triiibes! Thanks for everything, I look forward to many more insightful years!
Next on the Anniversary Blog Ring: Being Tribal
07.23.09
Tracking!
I love cheering on my friends who are participating in sports because it is a great way to stay connected, to provide meaningful positive reinforcement for the participant, and have fun by participating vicariously. Until now, vicarious participation has been limited by time and proximity or by TV coverage (Olympics, ballgames, etc.). So, unless I have been near enough (and had enough time) to go watch at the friend’s venue or my friend has been an elite athlete that makes TV coverage, I have been relegated to listening to tales and seeing photos later. All that is being changed by customized tracking…
This weekend, a college buddy of mine was crewing on a sailboat that was racing from Chicago to Mackinac (Michigan). During the race, all the boats carried a GPS chip that constantly transmitted data to the iBoat website which then showed the positions and identifying information of all the boats in the race. It was so much fun watching all of the boats race toward Mackinac over the three-day race. As I went about my own weekend, I kept pulling out my iPhone to check-in on the position of my buddy’s boat (the little green dot on the map). What a riot! I would show anyone who would look how my friend was doing in his race – real-time.
Also this weekend, my sister-in-law (SIL) and I ran in a local ½-marathon. Timing was done using RFID technology – a disposable RFID tag was attached to the shoe of every runner. As we crossed the start line, our start time was captured and as we crossed the finish line, our completion time was captured. Because it was a long race, my husband (also SIL’s brother) planned to be back at the finish line to cheer us on (and take our picture). Although we gave him a pretty good estimate (less than 2 hours) of our expected completion time, he tracked our progress via iPhone GPS technology since SIL and I carried phones with remote tracking enabled (my teenagers!). Even though the iPhone tracking worked, it was klugy and not universally available. Imagine what the experience could have been for many others if real-time text-messages (tweets or emails) were being sent via RFID timing portals at milestones along the trail?! I know that I would have paid extra to sign up a for race day texts (or emails or Tweets) as my “bib” number reached various milestones. What an opportunity to create connection and positive reinforcement!
Over the long view, enriching the experiences of others by creating connection and positive reinforcement always pays positive dividends. If you can think of a way to create connection, meaningful positive reinforcement, or camaraderie, as part of your service and/or product, do it because it will build loyalty, returns, and possibly additional revenue! Real-time tracking has added value to many businesses – package deliv
ery, sailboat racing, … I’m hoping that the technology will trickle down to running, cycling, swimming, etc.
I can’t wait to participate vicariously with MORE of my friends through tracking – it will help me stay connected.
Can you create an opportunity to enrich, create connection, and reinforce positively in what you do?
07.19.09
Pivotal Blood Service
My husband is a wonderful guy, constantly giving back to the community in so many ways. One example, he donates blood – he knows that the community counts on him especially in the summer because there is always a shortage. Drip, drip, drip…yesterday morning, he got up early to donate blood.
When he returned from donating, he expressed frustration about the service. As he recounted a tale about the person who handled his “in-take” – they wasted his time, denigrated his offer of assistance to find his recent travel destination on the map, and was rude. I realized once again how lucky the world is that he is so calm, unflappable, and honorable. Had I been in the same situation, frustrated would not be the word choice to describe how I would have felt…
Considering the importance of keeping eligible donors returning at regular intervals to donate blood to create blood supply (the only source of raw material), it is simply shocking that the blood center does not ensure that donors have an amazing experience.
As my husband recounted his blood center tale, I recalled the advice I gave previously in Proverbial Zebra about the importance of knowing the organizational constraint and understanding the pivotalness of staff roles. That key advice came from Beyond HR: The New Science of Human Capital (Bourdeau/Ramstad) and applies directly to a customer service organization like the blood center. In fact, the authors use two different customer service roles at Disneyland to describe pivotalness – Mickey Mouse and the street sweepers.
At Disneyland, there is not too much differentiation from a “guest” point-of-view between the worst Mickey and the best Mickey – not pivotal. However, there is significant differentiation between the worst street sweeper and the best – very pivotal. Sweepers who go out of their way to help a lost guest or find assistance make a big difference in the overall Disney experience of guests and, thereby, the success of Disneyland. Thus, Disney makes a great effort to hire the very best street sweepers – those with initiative and courtesy. Pivotalness is determined by the attributes that relieve an organizational constraint.
In the bloody supply business that is in chronic shortage and in need of donors, the organizational constraint is recruiting eligible donors. So, if the Blood Center were to review staff roles relative to the constraint, there is not too much differentiation from a “donor” point-of-view” between the worst lab technician and the best lab technician (assuming baseline competence) – not pivotal. However, there is a significant difference between the worst “in-take” technician and the best “in-take” technician – very pivotal. “In-take” technicians that are knowledgeable of world geography (where has the donor visited in the last six months that might exclude them), charming (able to make comforting small talk through the finger-prick and blood pressure testing), and efficient (every donor minute wasted reduces the chance of return) make a big difference in the overall blood center experience and will affect the willingness of donors to continue to donate.
My long view advice to any blood center is that they need to be proactive about deploying excellence in “in-take” technicians. It is not an entry-level position that can be delegated to the lowest common denominator in the organization or the blood supply will suffer over the long-term. As noted before, pivotalness is determined by the attributes that relieve an organizational constraint — access to blood NOW and in the FUTURE. Do not count on a donor’s sense of duty or Oreo cookies to sustain donor returns. Select staff for “in-take” positions that are knowledgeable, charming, and efficient and then compensate them for doing these things well because it matters!
Do you know what staff positions are pivotal in your organization?
07.08.09
Pace and Priority
I have been volunteering in a small community organization helping to draft a “guidance” document for the community. It has been a challenge to gain traction, pace, and priority for this effort.
As I “analyzed” why this has been hard, I became increasing aware of a disconnect between our voiced opinion(s) upon the importance of timely completion of the document and our real action(s) in timely completion of our assignments.
Because the guidance document has long view value with near-term obstacles, my initial reaction was to judge the severity of the disconnect between “say” and “do” in my fellow document drafters. However, after further reflection, I realized that it is too easy to be judgmental about others’ choices of pace and priority. How can I be aware of their competing demands? Would I really expect draft completion when a fellow volunteer has been ill? No!
What I can do is address my own inconsistency on pace and priority. On that subject, I liked Scott’s Consistency Audit Review.
Have you recently conducted a consistency audit on yourself?
Back to editing that document…
06.30.09
Community Evolution
I said in an earlier post (One Book, Two Months), I continue to be interested in the evolution of communities and organizations – how to increase collaboration and to reduce feelings of isolation. Today’s post was sparked by connections among:
- A whispered negative comment at a community meeting, “Did you hear that the Smith’s are leaving?”
- An uplifting positive email from a former colleague mentioning that a mutual colleague, who had worked for me, was a panelist at a recent career seminar and had said very complimentary things about how I explained the details of his position during recruitment, how I had piqued his interest enough to accept the job, and how I had been a good coach/mentor later after he was hired.
- And, continued thinking on my last post, Applied to Soccer.
What these three things have in common are the ebb and flow that exists in every community and organization, which occurs like the ebb and flow of the flock of birds in this estuary photo.
My three examples differ in tone and timing: negative, positive, arriving (hiring), participating, and departing. Organizations and communities evolve (grow and adapt to external change) as people depart and others arrive, so it is important to prevent stagnation, but there is no need to be negative.
Arrivals are recruited to perform specific functions (in organizations) and are assessed to ensure fit to the organization or community through shared goals, values, and vision. With each arrival the community/organization is infused with the new, the fresh, and dreams. Arrivals generate hope for the future.
Departures, on the other hand, are subdued, because there is loss. The losses come in many flavors: a valued contributor choosing to go elsewhere, a respected contributor departing under organizational contraction, and/or the loss of an aspiration because goodness-of-fit was not achieved (or outgrown).
Managing arrivals is easy because they are naturally positive – hope is good. Conversely, managing departure can be hard. The key to success in managing departure is to ensure shared goals during participation and dignity in departure.
Dignity is infused when leadership conversations are respectful and there is a history of communication around expectations and goals (positives are reinforced and negatives are identified and corrected early). Although it takes more effort to stay positive and to over-communicate, that extra effort nurtures joy, enthusiasm, and loyalty. Thus, the long view advice is to lead with dignity upon arrival, during participation, and upon departure.
Are you infusing your community/organization with dignity?





This blog chronicles long view thinking in all aspects of life, but with special interest in technology and business.